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A Flow Chart To Graphically Present The Customer Support Process At 2ff78c28b83ab68f5c2c0f405a6 Incident Escalation Security

A Flow Chart To Graphically Present The Customer Support Process At 2ff78c28b83ab68f5c2c0f405a6

By Waydell Gallagher on September 10 2019 13:31:58

The first task in developing a procedure is to prepare a flowchart of the current practice. This is done with the active contribution of staff who do the task or know most about the task. The procedure author/facilitator leads the group and prepares a rough flowchart of the current process. The flowchart emerging in the meeting should be rich in detail through the contributions of all participants, but will also be a mess -- marked up with deletions, changes, and notes added as a result of the groups inputs. Seldom can this be done in one meeting unless the process is simple. All participants should bring any work instructions and check sheets that they use or have concerning the process to the meeting for reference and use in the discussion and to be included in the project file for future reference.

Some might think that it is lazy to put so many graphics into a research paper, rather than just explaining the process in words. It turns out that this is not the case because the reason for writing a manual, textbook, or technical paper is to give out information, instruction, and knowledge that will be retained and comprehended by the reader. Remember our job as technical writers is to put forth information. If our reader fails to comprehend that information we have wasted our time, and their time. I hope you will please consider all this.

One incorrect process could lead to different failure. All business processes are chained with one another. Normally, with one link broken, surely almost everything would be broken as well, which is why it is always advisable to track the problems and take corrective action as possible.

Even simple flowcharts make sense and can help break up the monotonous text. The last thing you want in any research or technical paper is to have too many paragraphs of solid text without enough whitespace, or graphics. Too much text without enough breaks, actually defeats the purpose of memory retention and comprehension by the reader.

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